Microsoft Aspire · Service blueprint
Microsoft Aspire New Hire Service Blueprint
I mapped the Aspire onboarding journey to show where communication and system handoffs broke before a new hire's first day.
View blueprint → (opens in new tab)Supporting work
Shipped work is only part of the story.
The decisions behind good products aren't visible in the final UI. These artifacts are evidence of range the case studies don't cover — service blueprints, K–12 personas, and consumer research from Microsoft Aspire, GoGuardian, and Pacific Life.
Artifacts behind key product decisions
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GoGuardian · K–12 personas
GoGuardian K–12 EdTech Personas
I built proto-personas from real K–12 workflows so product and go-to-market teams could make roadmap decisions with a shared view of school needs.
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ePlan Services · Dashboard research
ePlan 401(k) Dashboard Redesign
I explored ways to improve ease of use for ePlan's 401(k) participant dashboard — work that turned into a full redesign after sharing findings with stakeholders and clients.
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Pacific Life · Consumer research
Pacific Life Insurance Consumer Mindsets
I turned consumer research into a mindset model so strategy and product leaders could make clearer retirement decisions under regulatory constraints.
View research findings → (opens in new tab)
View selected work →
GoGuardian Discover · GoGuardian S&P Design System · ePlan 401K Redesign